Returns & Refunds Policy


No worries! At totes. we make return easy! Most items are eligible for return within 30 days of purchase or delivery for a refund. Please contact customer service right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. We can be reached at

Eligible Items

  • Items within 30 days of purchase or delivery*
  • Items with shipping damage and/or defect**

Not sure if your order qualifies? Reach out to our customer service at for help to determine whether your item is eligible for return. Please note that returns based on a change of mind are subject to a restocking fee that will be determined upon inspection. Return Shipping costs will also be deducted from the final refund.* Any shipping damage or defect is required to have been reported within 14 days of delivery for a full refund or replacement.**